Create & update with ease
Create new cases or update status, priority, assignee, and custom fields in a single conversation.
AI Assist
Resolve more cases. Spend less time managing them.
An AI teammate that creates, routes, and updates cases — so your team stays focused on solving problems, not managing processes.
Free for 14 days · No credit card required
80%
Less manual work with AI-powered Case Automation
10x
Faster report creation using natural language
24/7
AI assistance across every case and workflow
100%
Connected case intelligence across customers, documents, & conversations
Case management
Your whole caseload, one conversation away
Bulk Actions
Apply updates, comments, or closures across multiple cases with one simple instruction.
Smart Search
Quickly find cases using keywords, status, assignee, queue, or date filters.
Connected Case View
Link related cases together to keep conversations, dependencies, and context in one place.
Proactive Case Tracking
Stay on top of overdue, aging, and high-priority cases before they impact your team.
Avikto AI
AI Case Agent
Resolve more cases. Spend less time managing them.
Your AI teammate handles the repetitive work of case management—from creating and routing cases to updating statuses, assigning owners, and organizing work. Your team stays focused on solving problems, not managing processes.
Highlights
Create and organize cases in seconds
Automatically route work to the right team
Keep cases updated as work progresses
Reduce manual administration across every project
AI Reporting Assistant 
Turn operational data into business insights.
Describe the metrics you want to see, and AI builds reports and dashboards for you. No manual filters, complex configurations, or reporting expertise required.
- Generate reports from natural language
- Monitor workloads, SLAs, and team performance
- Discover trends before they become problems
- Share insights across your organization
AI Operations Assistant 
Keep work moving. Automatically.
Let AI handle the operational busywork behind every case—coordinating assignments, triggering actions, and keeping your team focused on resolving issues, not managing processes.
- Intelligent work coordination
- Faster response times
- Fewer manual tasks
- Seamless team collaboration
AI Collaboration Assistant 
Better teamwork. Less busywork.
AI helps your teams communicate faster by drafting updates, summarizing discussions, organizing notes, and keeping everyone aligned throughout the case lifecycle.
- Draft professional responses instantly
- Summarize conversations and activities
- Capture notes without extra effort
- Keep stakeholders informed automatically
AI capabilities
AI capabilities built for every part of your case management.
AI that helps your team resolve cases faster, automate work, and make smarter decisions.
Case Agent
Manage cases naturally through conversation.
Knowledge Agent
Find answers across cases, customers, and documents.
Report Builder
Generate reports and dashboards from simple prompts.
Workflow Builder
Automate repetitive work with intelligent workflows.
Team Assistant
Draft updates, summarize discussions, and keep teams aligned.
Document Intelligence
Find, organize, and manage files effortlessly.
Customer Intelligence
Instantly access customer history and activity.
Decision Engine
Recommend queues and the next best actions.
Operational Insights
Surface trends, bottlenecks, and workload insights.
Template Builder
Create smarter templates with AI suggestions.
Meeting Assistant
Schedule meetings and follow-ups effortlessly.
Why Teams Choose Avia AI
See how Avia AI combines intelligent automation, operational intelligence, and collaboration in one unified platform.
| Capability | Avia AI | Traditional Case Management | Standalone AI Tools |
|---|---|---|---|
| AI-powered case creation and updates | Supported | Not available | Not available |
| Natural language case management | Supported | Not supported | Not available |
| AI-generated reports & dashboards | Supported | Not available | Not available |
| Intelligent workflow automation | Supported | Not available | Not supported |
| Customer, case & document intelligence | Supported | Not available | Not supported |
| Context-aware AI recommendations | Supported | Not supported | Not available |
| AI summaries & collaboration assistance | Supported | Not supported | Not available |
| Unified workspace for cases, workflows & reports | Supported | Not available | Not supported |
| Enterprise security & governance | Supported | Supported | Not available |
| Built specifically for case operations | Supported | Not available | Not supported |