ARTIFICIAL INTELLIGENCE

Everything You Need. Powered by AI.

From filling in new cases to building reports, dashboards and automations, Avia AI takes the busywork. You approve every change.

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A case auto-filled by AI with priority, queue and template, and the Avia AI chat explaining what is blocking it and offering a plan to approve, above a report of open cases by queue and an escalation automation
Case Management

Your whole caseload, one conversation away

Auto-fill a new case. Paste in the request and Avia AI fills the template, title, priority, queue and description for you to check.

Create Case with Auto-fill using AI: title, template, priority and queue filled in from the customer email

Smart assignment. Let AI suggest who should own a case and which queue it belongs in.

Suggest with AI on an unassigned case, proposing Daniel Brooks as assignee and the Account changes queue, with Apply

Duplicate check. As you type a case title, AI looks for similar cases so the same request is not opened twice.

Typing a case title shows Checking for duplicates and a list of Similar Cases Found

Merge duplicates. Ask Avia AI to merge two or three cases. See which case survives and what changes, then accept.

Case Merge preview: merge into CS-1048, comparing title, priority and assignee, with Preview and Accept

Reply faster. Get suggested replies to a comment, or improve your own before you post it.

A case comment with Suggest replies and Improve, and three suggested replies
Avikto AI

Avia AI

Ask for it. Review it. Accept it.

Avia AI works across your workspace. Ask for a report, a dashboard, an automation or a template, and it plans the work, shows each step, and hands you a preview to accept. Nothing changes until you do.

HIGHLIGHTS

  • Ask in plain language
  • See every step it takes
  • Approve the plan before it runs
  • Preview, then accept. Nothing saves until you do
Avia AI turns a plain-language request into a plan you approve, then previews the automation before you accept it.
AI Assistant

Three assistants, one workspace

Describe the chart. Get the report.

Tell Avia AI what you want to see. It builds the report or dashboard and opens it as a preview for you to accept.

  • Reports and dashboards from a sentence
  • Bar, line, donut, table and more
  • Edit the result in the builder
  • Share it like any other report
Avia AI turns "Show open cases by team member as a bar chart" into a report preview, with Preview and Accept
AI Capabilities

AI capabilities built for every part of your case management.

AI that helps your team resolve cases faster, automate work, and make smarter decisions.

  • [01]Avia AI chatAsk questions and get work done from one chat panel.
  • [02]Report builderTurn a sentence into a report or dashboard.
  • [03]Automation builderDraft automations and business workflows in plain words.
  • [04]Template builderGenerate case templates and dropdown options.
  • [05]Case auto-fillFill a new case from the customer’s request.
  • [06]Smart assignmentSuggest the assignee and queue for a case.
  • [07]Duplicate checkSpot similar cases while you type the title.
  • [08]Case mergeMerge duplicate cases, with a preview first.
  • [09]Comment assistantSuggest replies and improve what you write.
  • [10]Project summaryAn AI-written summary of a project, on request.
  • [11]Email draftingDraft emails and replies in one of six tones.
Why Avikto AI

Why Teams Choose Avikto AI

See how Avikto AI combines intelligent automation, operational intelligence, and collaboration in one unified platform.

Avikto AI compared with traditional case management and standalone AI tools
CapabilityAvikto AITraditional Case ManagementStandalone AI Tools
AI-powered case creation and updates-
Preview and approve every AI change
AI-generated reports & dashboards
Automations drafted from plain language
Duplicate check and case merge
AI-suggested assignee and queue
AI summaries & collaboration assistance
Unified workspace for cases, workflows & reports
Enterprise security & governance
Built specifically for case operations
Try it on a real case

Define it once. Let it run itself.

Set up your first workflow, add the automation rules, and watch cases move - with the audit trail already built in.

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