Analytics & reporting

Surface what you need to know, when you need it.

9 chart types, drag-and-drop dashboards, real-time refresh, and scheduled email delivery — no analyst, no Friday export.

Free for 14 days · No credit card required

Avikto case analytics dashboard
Avikto dashboard

Everything your team needs to see, automatically

Six capabilities that replace the spreadsheet, the analyst, and the Friday export.

Custom dashboard builder with drag-and-drop widgets

Custom dashboards

Drag-and-drop tiles with resizable widgets. Build your own layout or start from a predefined caseload dashboard.

Dashboards

Build dashboards. Analyze cases.
Take action faster.

Build a dashboard from your live case data in minutes — no SQL, no analyst, no waiting.

Per-widget Filters

Adjust date ranges and filters per widget without rebuilding the dashboard.

Real-time Refresh

Keep teams updated with live case data — refresh intervals from 30s to 1hr.

Controlled Sharing

Manage dashboard access by role. Grant view or edit access per user.

Custom dashboards

Drag-and-drop tiles with resizable widgets. Build your own layout or start from a predefined caseload dashboard.

Schedule report dialog with frequency, trigger day, time, and recipients
Scheduled delivery

Reports land in inboxes before anyone asks.

Schedule any report to email automatically — weekly on Monday at 11 AM, to every director on the list.
Done once, runs forever.

Flexible frequency

Daily, weekly (any day), or monthly — with a configurable time.

Named recipients

Add team members by name — no email addresses to type manually.

Optional end date

Time-box delivery for audits or quarterly reviews.

Export on demand

Download as Excel, CSV, PDF, or PNG at any time.

Chart types

9 ways to visualise your caseload

Pick the chart that matches how your team thinks about the data.

Stat chart example

Stat

Single metric with label and optional goal.

Funnel chart example

Funnel

Stage conversion and pipeline drop-off.

KPI Gauge chart example

KPI Gauge

Semicircle showing current vs. target.

Vertical Bar chart example

Vertical Bar

Compare values across categories.

Table chart example

Table

Sortable columns with row-level detail.

Leaderboard chart example

Leaderboard

Ranked list sorted by any case metric.

Horizontal Bar chart example

Horizontal Bar

Ranked comparison across assignees or queues.

Line / Area chart example

Line / Area

Case volume and resolution trends over time.

Pie / Donut chart example

Pie / Donut

Distribution across statuses or priorities.

Reporting

Your director asked for a caseload breakdown last quarter.
Build it now. Set it to send every Monday.

Start with a predefined dashboard or build from scratch. First scheduled report running before end of day.

  • Pre-Built Executive Dashboards
  • Automated Report Scheduling
  • Real-Time Performance Analytics
  • Custom Reports & Saved Views
  • Export to PDF, Excel & CSV