Assign
Route work to users, teams, roles, or based on workload
Workflow automation
Automate the routine. Guide the complex.
Triggers, conditions and actions for the work that repeats — structured stages for the work that doesn't.
Free for 14 days · No credit card required
Business workflows — guide every case from start to finish
Every stage has a purpose. Every case has a path.
Design structured case journeys with the people, decisions, approvals, and deadlines needed at every stage.
Key Workflow Capabilities
Configure assignments, approvals, SLAs, and visibility rules to ensure every case follows the right process from start to finish.
Set SLAs
Define targets, warnings, and escalation actions.
Approve
Set reviewers, approval requirements, and rejection paths.
Control visibility
Show, hide, or require information based on the current stage.
From manual coordination to predictable processes
Keep work moving without the follow-ups.
Before
With Avikto
Manually assign cases
Automatically route work
Track deadlines manually
Built-in SLAs & escalation
Chase approvals
Structured approval stages
Decide what to show
Stage-based visibility
Search for what happened
Complete activity history
Every action, assignment, approval, and stage transition stays traceable.
Automations
Handle the actions that happen automatically.
Set a trigger, define conditions, and let Avikto take action—like assigning a case, changing its priority, updating a status, or notifying your team.
Business Workflows
Manage the entire journey of a case.
Build multi-stage processes with assignments, decisions, approvals, SLAs, and escalations—so everyone knows what happens next.
Still wondering which one you need?
Automations
For individual actions triggered by changes in a case
Business Workflows
For complete, multi-stage case processes.
Build workflows that work the way your team works.
Automate the routine. Guide the complex. Keep every case moving.